Cancellation and refund policy for workshops

• Deposit: The deposit paid will be refunded or rescheduled to subsequent dates according to your choice up to 2 months before the first day of the workshop in case of cancellation communicated in writing. Beyond that, the money is lost.*
• Balance: the balance paid will be refunded or postponed to the next dates according to your choice until 1 month before the first day of the course in case of cancellation communicated in writing. Beyond that, the money is lost.
• Amount: CHF 880.- | Deposit : 380.- | Balance 500.-*
• * Date change or cancellation fees: 100.00

Appointment conditions

• Validation: Once the dates have been proposed, your written confirmation is required to validate them.
• Rescheduling or cancellation of consultations: Appointments cannot be cancelled, but can be moved with 48 hours advance notice, working days only (2 full days, not including Saturdays and Sundays; for example, a lesson scheduled for Monday at noon can be moved until noon on the previous Thursday). These conditions apply even in the unfortunate case of illness. Beyond this deadline, the session is lost, there are no exceptions.
• All changes to lesson times or requests to reschedule lessons must be made in writing to the secretary’s office: admin@robindehaas.com. Verbal changes will not be taken into account.
• Payment: The consultation fee is payable at the time of booking, on receipt of the pre-reservation confirmation, using the bank details enclosed.